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The Trusted Source for Secure Identity Solutions
The Trusted Source for
Secure Identity Solutions
HID Secure Identity Services Portal
HID Global offers industry expertise and a comprehensive suite of services to assist customers and channel partners to create, use and manage secure identities.
Support
Please visit the HID Technical Support to submit a case online or find the Technical Support contact information in your region.
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ANNOUNCEMENTS
Privacy Policy
The HID Secure Identity Services Privacy Policy was updated on January 18 to ensure data protection and compliance with the EU General Data Protection Regulation. HID Mobile Access is certified per the EU-U.S. and the Swiss-U.S. Privacy Shield Frameworks. The new policy will be in effect from February 01.

Jailbreak Reports
The HID Mobile Access Portal provides functionality to receive notifications of devices suspected to be "jailbroken".

We recently corrected an issue where iOS devices were incorrectly reporting a jailbroken status to the portal. However, we have identified another scenario which may cause notifications to be distributed incorrectly. A correction has been identified and will be included in an upcoming release of the HID Mobile Access Portal.

SYSTEM MAINTENANCE
A maintenance activity is planned for HID Mobile Access on February 18, between 13:30-15:30 UTC. During this maintenance window, users may experience periods of unavailability for the HID Mobile Access API.

WHAT'S NEW
Version 4.6.3 of the HID Mobile Access Portal was released on January 18. Detailed Release Notes can be downloaded from the documentation section once logged in.



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